Shipping Policy
**Shipping Terms**
**Payment Method:** Users can choose products according to their preferences and choose cash on delivery to place an order.
For returns, please refer to the store's return policy.
If you have any questions after receiving the goods, please contact our online customer service promptly. We are at your service 24 hours a day!
**Logistics Terms:**
1. **Shipping Fee:** Free shipping
2. **Shipping Time:**
After successful order submission, we will arrange shipment according to the order sequence. The shipping cycle is approximately 3 business days; unlimited delivery and delivery within specific time periods are available, including Saturdays, Sundays, and public holidays.
3. **Delivery Time:**
After order completion, the estimated delivery time is approximately 7-10 business days.
4. **Signing Instructions:**
When placing an order, please leave your convenient address for signing and your contact phone number.
Upon receiving your order, please inspect the goods immediately. Check that the outer packaging is intact, the quantity of goods matches your order, and the shopping list is complete. Do not open the phone packaging before signing for it. If the outer box seal is damaged or has been torn, you have the right to refuse delivery.
If you are unable to sign for the package yourself, please authorize someone else to sign on your behalf, and strictly follow the second requirement. The delivery courier is only responsible for delivering the goods to the address specified on the waybill. Anyone at that address can sign for the package (such as a receptionist), and delivery to the designated person is not guaranteed.
For risk reasons, orders cannot be modified after confirmation. Please fill in the correct address and phone number when placing your order. We sincerely apologize for any inconvenience this may cause.
From today onwards, orders that cannot be delivered due to incomplete information will be held by the delivery company for 5 days. The company will notify you by email; please reply to the email or contact customer service. If you do not receive a reply within 5 days, the company will arrange for the order to be returned to the warehouse and a refund will be issued. We apologize for any inconvenience this may cause.
**Returns and Refunds**
1) If the goods you ordered are defective, you can apply for a full refund. 2) For information regarding return and refund methods and conditions, please refer to the records for the relevant product on the sales page and in the ordering process.
3) Returned goods must be returned in their original condition, including all merchandise, gifts, accessories, packaging, and all accompanying documents or materials. If there is a paper invoice, it should be returned along with the goods, along with any signed documents such as credit notes required by relevant laws and regulations; otherwise, the company reserves the right to refuse your return or refund request.
4) You understand and agree that when you apply for a return or exchange, or when the company is unable to accept all or part of your order, or when the contract is cancelled or invalidated for any reason, and the company needs to process a refund for you, the company will handle the documents required by relevant laws and regulations, such as invoices or credit notes.
**Frequently Asked Questions about Delivery**
- **Q1: Can I specify a delivery time when placing an order?**
A: The delivery time varies depending on the "transportation company" in the order shipping information.
- **Q2: How do I complain about a courier?**
A: Customers can contact the corresponding local service hotline of the "transportation company" in the order shipping information. - **Q3: How long does delivery take?**
A: Under normal circumstances, delivery will be made within 7 business days from the date of order shipment (excluding Sundays).
- **Q4: What should I pay attention to when signing for and inspecting the goods?**
A: Please ensure the outer packaging is intact. The recipient can refuse to accept a package with damaged packaging.
- **Q5: Do I need to provide identification when receiving the goods?**
A: No. The courier is only responsible for delivering the package to the address specified on the waybill. Anyone at that address (such as a receptionist) can sign for it; delivery to the designated person is not guaranteed.
- **Q6: What should I do if my order has been signed for by someone else?**
A: In this case, please contact the corresponding courier company according to the "Transportation Company" in the order's shipping information and contact their local customer service.
- **Q7: How do I check the shipping status of our partner suppliers?**
A: Please find the corresponding courier company according to the "Transportation Company" in the order's shipping information.
If you have any questions about the specific terms and shipping, please contact us at [service@mail.flickray.com]. Our customer service team will respond to you online 24/7.